Contact us

Contact Love Casino 2 Support

Love Casino 2’s customer support team is here to help you with account queries, verification, payments, technical problems and responsible‑gambling assistance. You can reach us via on‑site live chat, by email, or by telephone (UK). Choose the channel below that best fits the issue — live chat for faster, conversational help; email for document submission and complex enquiries; telephone for direct discussion during the hours listed.

Live chat (best for quick help)

Our on‑site live chat is available 24/7/365 and is the quickest way to get real‑time assistance for routine account questions, payments, bonus queries, and basic troubleshooting. Average live chat response times are typically around 2–3 minutes; during busy periods waits may be longer. Use live chat to:

• Report login or session problems.
• Start verification workflows and confirm which documents are needed.
• Ask about bonuses, wagering rules and activation steps.
• Get immediate guidance on deposit or withdrawal status.

Access live chat from the Love Casino 2 website while signed in (or from the public site if you cannot sign in).

Email support (for documents and detailed enquiries)

For issues that require documents or a written record, contact us via email. Email is monitored 24/7/365 and typical response times are in the 4–6 hour range depending on complexity and volume. Email is the recommended route for:

• Submitting KYC/verification documents when requested (photo ID, proof of address, payment‑method evidence).
• Complex payment queries or disputed transactions that require investigation.
• Formal complaints or requests that need attachments and a full written history.

When emailing, include your account username or registered email and any relevant transaction IDs or screenshots to help us investigate efficiently.

Telephone support (UK customers)

If you prefer to speak with an agent, Love Casino 2 maintains a UK telephone line at 0330 1239 650. Telephone support hours are:

• Monday–Friday: 08:00–23:00 (UK time)
• Saturday–Sunday: 10:00–22:00 (UK time)

Phone is suited to time‑sensitive matters that require spoken clarification. For verification and document submission, agents may direct you to email or the secure in‑account upload process.

Self‑service options and in‑account tools

Many account issues can be resolved without contacting support:

• Account registration and basic activation occur immediately after form submission and email confirmation.
• KYC and provably fair features can be initiated from your account settings; provably fair/round verification is available for supported games.
• Responsible‑gambling controls (deposit limits, session timeouts, reality checks, cooling‑off and self‑exclusion) are configurable in account settings.
• Language preference and other personal settings are also available in your account.

If you cannot find a setting or need help using a self‑service tool, live chat is the fastest way to get guided assistance.

Verification and account‑recovery support

Identity and payment verification are required before your first withdrawal. Typical documentation and process:

• Photo ID: passport or driving licence.
• Proof of address: dated within the last three months.
• Payment‑method evidence: demonstrating the method and name match your account.

KYC approvals are typically completed within 24–48 business hours once full documentation is received. If you encounter delays, contact support via live chat or email and reference any claim or ticket numbers supplied.

Technical support and device compatibility

Love Casino 2 supports desktop and mobile access:

• Browser: fully responsive mobile site optimised for iOS Safari and Android Chrome.
• Native apps: iOS and Android apps are available (version 2.1+); biometric login (Face ID, fingerprint) supported on modern devices.

For technical issues (app installation, streaming performance in live casino, page errors), contact live chat first to run through troubleshooting steps. For persistent problems, provide screenshots, device model, operating system version, and the steps to reproduce the issue in an email to our support team.

Security measures such as TLS 1.3 with 256‑bit AES encryption, secure password hashing, and PCI DSS compliance are in place to protect account data. If you suspect unauthorised activity, contact support immediately by live chat or by phone during UK hours.

Responsible gambling and specialist support

If you need help managing play, Love Casino 2 provides a range of tools and links:

• In‑account controls: deposit limits (daily/weekly/monthly), session time‑outs, reality checks at 30/60 minutes, temporary cooling‑off and self‑exclusion (6 months, 1 year, or permanent).
• GAMSTOP integration is available; register or manage cross‑casino self‑exclusion via lovecasino2.com/gamstop-self-exclusion.
• Responsible‑gambling resources and partner contacts are listed on lovecasino2.com/responsible-gambling.

External specialist contacts listed on the responsible‑gambling page include:

• UK Gambling Commission regional numbers (as referenced on the responsible‑gambling page).
• Gamblers Anonymous (UK).
• National Problem Gambling Clinic (England).
• Dunlewey Addiction Services (Ireland).
• BeGambleAware.org

If you are self‑excluding, be aware that exclusion resets VIP status and points and that reversal requests follow the published waiting periods.

Complaints, disputes and escalation

If you have a complaint that is not resolved through initial contact, please:

1. Contact support by live chat or email with full details and any supporting documents.
2. Allow the support team to investigate and provide a written response.
3. If you are a UK resident and remain dissatisfied, you have regulatory recourse and may escalate the matter to the UK Gambling Commission.

Do not hesitate to ask support for the next steps if you need escalation guidance; they will explain the available options.

What to include when contacting us

To help us resolve your enquiry quickly, please provide:

• Your account username or registered email (do not send passwords).
• Date/time and amount of any affected transactions, plus transaction IDs if available.
• A clear description of the issue and steps you have already taken.
• Screenshots or error messages for technical problems.
• For verification: a clear photo/scan of ID, proof of address and payment evidence showing the name on the account.

Languages and accessibility

Support is available in multiple languages: English, German, Swedish, Norwegian and Spanish. If you need assistance in a supported language, indicate your preference when you start a live chat or in your email.

Office and legal contact details

Love Casino 2 is operated by Love Casino Group UK Limited, registered in the United Kingdom. Registered operator address:15 Gresham Street, London, EC2V 7NG, United KingdomCompany registration number: 12847563.

Use the contact methods above for customer support. For regulatory matters, UK customers may refer to the UK Gambling Commission as the independent regulator.

Final notes on response expectations

• Live chat: available 24/7/365; average response around 2–3 minutes.
• Email: monitored 24/7/365; typical responses arrive within 4–6 hours depending on complexity.
• Telephone (UK): 0330 1239 650 operating Monday–Friday 08:00–23:00 and Saturday–Sunday 10:00–22:00 (UK time).

Choose the channel that suits your need: live chat for immediate guidance, email for documented exchanges and attachments, and phone for direct conversation during the listed hours. If a matter requires escalation, the support team will advise on the appropriate next steps.